- Shipping Policy
TERMS & CONDITIONS
PLEASE NOTE THAT JUNE - SEPTEMBER ALL DESTINATIONS MARKED RED OR ORANGE ON BELOW MAP NEED TO PICK 3DaySelect SHIPPING OPTION - NO EXCEPTIONS.
Due to changes in UPS shipping policy they no longer insure perishable packages and what follows there will be no returns/refunds for perishable orders on our end. We pack our products very carefuly with suficcient amount of dry ice so it travels safely. However we can not take responsibility for unproper handling of packages during UPS transit.
We ship all our packages on Mondays (occasionally on Tuesdays) to make sure they reach their destination before the weekend. The cut off time for having an order guaranteed by Friday is Monday by 6 a.m., we reserve two full business days to process any order. Please note: If the shipping method does not guarantee the order to be delivered by Friday, we will hold it till the following Monday. Please, choose your shipping method carefully so delivery does not fall into Saturday. UPS charges aditionally for Saturday deliveries. Also, Saturday delivey is not available for may locations. Due to the above reasons we will hold the package if it can not be delivered by Friday. Please be aware that 2DayAir takes three days for the package to be delivered (the day we ship it out plus two days in transit).
Perishable products going to warmer states are suggested to be shipped by a two or three day shipping. In case of many destinations it is covered by Ground Shipping. Please, refer to the UPS map below for time in transit info for Ground shipping. If your destination does not fall within a 2 day Ground shipping, we suggest choosing a 3DaySelect or a 2DayAir option. We are UNABLE to ship our products outside the United States or to Canada, Puerto Rico and the US Virgin Island. -SHIPPING TO ALASKA AND HAWAII PLEASE CALL OUR OFFICE
Ground Shipping charges are as follows:
for orders $1.00 - $19.99 shipping charge is $12.00
for orders $20.00 - $59.99 shipping charge is $17.00
for orders $60.00 - $99.99 shipping charge is $22.00
for orders $100 and over the shipping is FREE
NEW!!! We add DRY ICE to all frozen produscts' shipments to better handle their temperature during shipping
If you order perishable products (Pierogi, Meats&Cheeses, Polish Specialties,Fish), you have to purchase a cooler.We will not ship any perishable order without a cooler. If cooler is not purchased, you authorize our store to charge $7.99 to your credit card to cover for the cooler we use to pack your order into.
Please remember - our specialty gel ice packs are guaranteed to keep the temperature below 42F up to 72 hours in moderate temperatures during transit. After this time we can not take any responsibility for the quality of foods being shipped.
All fresh products like deli meats, kielbasy etc. are packed in vacuum pouches to preserve freshness.
We ship all perishable packages by UPS. At the time of check out you will be asked to indicate your choice of shipping option. To guarantee delivery, we must enter proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O and F.P.O. addresses. S&D Polish Deli is not responsible for any delays or costs in delivery due to incorrect shipping addresses.
Please note : S&D Polish Deli is not responsible for any damages that may occur during transit of your order. As we release packages to UPS they are responsible for timely and safe delivery of your order.
Please understand, that certain items may become unavailable at times. We do our best to keep consistent stock of items offered in our store. In the event you are unable to find the item you are looking for, we will try to substitute it with a similar item - with your approval.
We accept the following forms of payment : Visa, MasterCard, Discover. We do not accept American Express, checks or money orders.
Returns and Refunds
Please, inspect your package immediately after receiving. It may contain perishable items that will require refrigeration. In case of a problem, please contact us as soon as possible. ALL CLAIMS MUST BE SUBMITTED WITHIN 24HR OF RECEIVING YOUR ORDER. We will work with you toward resolving any issues. In case of a refund we returm money back to your card. Only the value of products will be refunded, NO REFUNDS OF SHIPPING CHARGES.