- Shipping Policy
TERMS & CONDITIONS / SHIPPING POLICY Please, scroll down the page for all important info
PLEASE NOTE WE HAVE NO REFUNDS/RETURNS POLICY FOR ALL PERISHABLE ORDERS NO EXCEPTIONS
Due to changes in UPS shipping policy they no longer insure perishable packages and what follows there will be no returns/refunds for perishable orders on our end. We pack our products very carefuly with suficcient amount of dry ice and gel ice packs so it travels safely. However we can not take responsibility for unproper handling of packages after we release them to UPS and during UPS transit.
Tracking info is sent to all customers after packages are shipped out. Please make sure the package is received from UPS driver, and avoid leaving it in warm outdoor temperatures.
We ship all our packages on Mondays (occasionally on Tuesdays) to make sure they reach their destination before the weekend. The cut off time for having an order guaranteed by Friday is Monday by 6 a.m., we reserve two full business days to process any order. Please note: If the shipping method does not guarantee the order to be delivered by Friday, we will hold it till the following Monday. Please, choose your shipping method carefully so delivery does not fall into Saturday. UPS charges aditionally for Saturday deliveries. Also, Saturday delivey is not available for may locations. Due to the above reasons we will hold the package if it can not be delivered by Friday. Please be aware that 2DayAir takes three days for the package to be delivered (the day we ship it out plus two days in transit).
Perishable products going to warmer states are suggested to be shipped by a two or three day shipping. In case of many destinations it is covered by Ground Shipping. Please, refer to the UPS map below for time in transit info for Ground shipping. If your destination does not fall within a 2 day Ground shipping, we suggest choosing a 3DaySelect or a 2DayAir option. We are UNABLE to ship our products to Alaska and Hawaii, outside the United States, to Canada, Puerto Rico and the US Virgin Island.
We ship all perishable packages by UPS. At the time of check out you will be asked to indicate your choice of shipping option. To guarantee delivery, we must enter proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O and F.P.O. addresses. S&D Polish Deli is not responsible for any delays or costs in delivery due to incorrect shipping addresses or for any damages that may occur during transit of your order. As we release packages to UPS they are responsible for timely and safe delivery of your order.
All orders are shipped form our store located in Pittsburgh PA 15222.
Ground Shipping charges are as follows:
for orders $1.00 - $19.99 shipping charge is $12.00
for orders $20.00 - $59.99 shipping charge is $15.00
for orders $60.00 - $99.99 shipping charge is $21.00
for orders $100 and over the shipping is FREE
If you order perishable products (Pierogi, Meats, Cheeses, Polish Specialties, Herring, etc.), you have to purchase a cooler.We will not ship any perishable order without a cooler. If cooler is not purchased, you authorize our store to charge $7.99 to your credit card to cover for the cooler we use to pack your order into.
Please understand, that certain items may become unavailable at times. We do our best to keep consistent stock of items offered in our store. In the event you are unable to find the item you are looking for, we will try to substitute it with a similar item - with your approval.
We accept the following forms of payment : Visa, MasterCard, Discover. We do not accept American Express, checks or money orders.
Returns and Refunds
Absolutely no refunds/returns for perishable orders. For non perishable items, please, inspect your package immediately after receiving, in case of a problem, please contact us as soon as possible.The best contact method is by email at : firstname.lastname@example.org ALL CLAIMS MUST BE SUBMITTED WITHIN 24HR OF RECEIVING YOUR ORDER. We will work with you toward resolving any issues. In case of a refund we returm money back to your card. Only the value of products will be refunded or credited, NO REFUNDS OF SHIPPING CHARGES.
Attention Groupon Customers
Occassionally our store offers special deals via Groupon. All orders placed using Groupon coupons are subject to all terms&conditions of our shipping policy, including the cooler purchase. No Groupon deals will be active during the month of December, no Groupon orders will be shipped during the month of December.