- Shipping Policy
TERMS & CONDITIONS / SHIPPING POLICY
PLEASE NOTE WE HAVE NO REFUNDS/RETURNS POLICY FOR ALL PERISHABLE ORDERS NO EXCEPTIONS
All orders are shipped from our storefront located in Pittsburgh PA, zip code is 15222.
UPS shipping policy will no longer insure perishable packages and so our store policy is as follows: there will be no returns/refunds for perishable orders. We pack our products very carefully with sufficient dry ice and gel ice packs so your package travels at the appropriate temperature. However we can not take responsibility for improper handling of packages after we release them to UPS and during UPS transit.
Tracking info is sent to all customers after packages are shipped out. Please make sure the package is received from UPS driver, and avoid leaving it in warm outdoor temperatures.
We ship all our packages on Mondays (additionally on Tuesdays and Wednesdays during busy holiday seasons) to make sure they reach their destination before the weekend.
The cut off time for having an order guaranteed by the following Friday is Sunday 6.p.m. We reserve two full business days to process any order.
We are UNABLE to ship our products to Alaska and Hawaii, outside the United States, to Canada, Puerto Rico and the US Virgin Island or to any P.O. Boxes
S&D Polish Deli is not responsible for any delays or costs in delivery due to incorrect shipping addresses or for any damages that may occur during transit of your order. After we release packages to UPS they are responsible for the timely and safe delivery of your order.
Please understand, that certain items may become unavailable at times. We do our best to keep consistent stock of items offered in our store. In the event you are unable to find the item you are looking for, we will try to substitute it with a similar item - with your approval.
We accept the following forms of payment : Visa, MasterCard, Discover. We do not accept American Express, checks or money orders.
Returns and Refunds
Absolutely no refunds/returns for perishable orders. For non perishable items, please, inspect your package immediately after receiving, in case of a problem, please contact us as soon as possible.The best contact method is by email at : email@example.com ALL CLAIMS MUST BE SUBMITTED WITHIN 24HR OF RECEIVING YOUR ORDER. We will work with you toward resolving any issues. In case of a refund we returm money back to your card. Only the value of products will be refunded or credited, NO REFUNDS OF SHIPPING CHARGES.
Attention Groupon Customers
Occassionally our store offers special deals via Groupon. All orders placed using Groupon coupons are subject to all terms & conditions of our shipping policy. No Groupon deals will be active during the month of December.