Shipping Policy

TERMS & CONDITIONS / SHIPPING POLICY Please read carefully!! You agree to the terms below by checking the Terms & Conditions box on the Check Out page




 Our store is located in Pittsburgh PA, our zip code is 15222




UPS shipping policy will no longer insure perishable packages and so our store policy is as follows: there will be no returns/refunds for perishable orders. We pack our products very carefully with sufficient dry ice and gel ice packs so your package travels at the appropriate temperature. However we can not take responsibility for improper handling of packages after we release them to UPS and during UPS transit.

Tracking info is sent to all customers after packages are shipped out. Please make sure the package is received from UPS driver, and avoid leaving it in warm outdoor temperatures.

We ship all our packages on Mondays (occasionally on Tuesdays) to make sure they reach their destination before the weekend.

The cut off time for having an order guaranteed by the following Friday is Sunday 6.p.m. We reserve two full business days to process any order.

Please note: If the shipping method chosen does not guarantee Friday delivery, we will hold it until the following Monday. Please, choose your shipping method carefully so delivery does not fall into Saturday. UPS charges aditionally for Saturday deliveries, and is it is unavailable for some order locations. Due to the above reasons we will hold the package if it can not be delivered by Friday. Please be aware that 2DayAir takes three days for the package to be delivered (the day we ship it out plus two days in transit).

We suggest a two or three day maximum shipping choice for perishable products.  In many cases this is covered by UPS Ground Shipping. Please, refer to the UPS map below for time in transit info for Ground shipping. If your destination does not fall within a 2 day Ground shipping, we suggest choosing a 3DaySelect or a 2DayAir option. We are UNABLE to ship our products to Alaska and Hawaii, outside the United States, to Canada, Puerto Rico and the US Virgin Island.


We ship all perishable packages by UPS. At the time of check out you will be asked to indicate your choice of shipping option. To guarantee delivery, please verify the entered address is complete. Sorry, we cannot deliver to P.O. Boxes or A.P.O and F.P.O. addresses. S&D Polish Deli is not responsible for any delays or costs in delivery due to incorrect shipping addresses or for any damages that may occur during transit of your order. After we release packages to UPS they are responsible for the timely and safe delivery of your order.

All orders are shipped from our store located in Pittsburgh PA 15222.


If you order perishable products (Pierogi, Meats, Cheeses, Polish Specialties, Herring, Pastry Rolls, etc.) you MUST purchase a cooler.We will not ship any perishable order without a cooler. If a cooler is not purchased, you authorize our store to charge $8.99 to your credit card to cover the cost of the cooler used to pack your order. In the event that your order is too large to fit into our largest cooler box, we will add an additional cooler box and contact you.


Please understand, that certain items may become unavailable at times. We do our best to keep consistent stock of items offered in our store. In the event you are unable to find the item you are looking for, we will try to substitute it with a similar item - with your approval.

Payment Forms

We accept the following forms of payment : Visa, MasterCard, Discover. We do not accept American Express, checks or money orders.

Returns and Refunds  

Absolutely no refunds/returns for perishable orders. For non perishable items, please, inspect your package immediately after receiving, in case of a problem, please contact us as soon as possible.The best contact method is by email at :  ALL CLAIMS MUST BE SUBMITTED WITHIN 24HR OF RECEIVING YOUR ORDER. We will work with you toward resolving any issues.  In case of a refund we returm money back to your card. Only the value of products will be refunded or credited, NO REFUNDS OF SHIPPING CHARGES.

 Attention Groupon Customers

Occassionally our store offers special deals via Groupon. All orders placed using Groupon coupons are subject to all terms&conditions of our shipping policy, including the cooler purchase. No Groupon deals will be active during the month of December, no Groupon orders will be shipped during the month of December.


Visa Mastercard Discover